Shipping policy

Shipping Policy

Last updated: 18 December 2025

Thank you for shopping with Dog At Home. This Shipping Policy outlines how and when orders are processed and shipped, estimated delivery times, shipping costs, and important customer responsibilities.

Shipping Destinations

At this time, Dog At Home ships exclusively within the United States.
Orders placed outside of the U.S. are not eligible for fulfillment.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and U.S. public holidays.

Processing times may be extended during periods of high demand. Customers will be notified via email if significant delays occur.

Shipping Methods & Delivery Times

All orders are shipped using standard delivery via international logistics partners.

Standard Delivery

  • Cost: $5.99 USD

  • Estimated delivery time: 6–12 business days

Delivery estimates begin after the order has shipped and are provided as guidelines only, not guarantees.

Free Shipping

We offer free standard shipping on qualifying orders that meet the minimum purchase threshold displayed at checkout.

Eligibility for free shipping is automatically applied and visible prior to order completion.

Customs, Duties & Taxes

Dog At Home is not responsible for any customs duties, import taxes, or additional fees that may be charged by local authorities.

All applicable fees are the responsibility of the customer and must be paid upon delivery or as otherwise required by law.

Failure to pay required fees may result in delivery delays or returned shipments, for which Dog At Home is not liable.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please note:

  • Tracking updates may take 2–5 business days to become available.

  • Tracking activity may temporarily pause while shipments are in transit.

Delivery Delays

Dog At Home is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • Force majeure events

If your order has not arrived within 20 business days from the shipping confirmation date, please contact us for assistance.

Incorrect Address Disclaimer

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Dog At Home is not liable for lost, delayed, or returned shipments due to incorrect or incomplete addresses. Additional reshipping fees may apply.

Lost or Damaged Packages

If your order arrives damaged or is confirmed lost in transit, please contact us within 7 days of the delivery date and include your order number and any supporting photos where applicable.

Each case is reviewed individually to determine an appropriate resolution.

Contact Information

For shipping-related inquiries, please contact:

📧 support@trydogathome.com
🌐 Dog At Home